Job Description
This role is covering Northern Ireland & Republic of Ireland - Specifically the North and North West of Ireland
* To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality.
* Respond to customer service requests for the repair of business equipment.
* Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts.
* Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
* Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed.
* Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction.
* Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults.
* Manage an effective car stock of spare parts and consumables.
JBRP1_UKTJ
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