We have an exciting opportunity for a Customer Service professional to join our client's team in Gateshead. This position offers a temporary contract with the potential for a permanent role. If you have a strong background in customerr serice and enjoy providing excellent customer service, then this position is for you!
Responsibilities:
* Handle inbound calls and various types of inquiries from suppliers, health care professionals, current resident's family and friends, and new care seekers.
* Be the first point of contact for callers, gathering comprehensive details about their care needs and current situation.
* Capture the care seeker's details on a sales form and forward them directly to the care home.
* Book appointments for the care seekers to visit the care home of their interest.
* Send confirmation emails and relevant literature to the enquirers.
Key Skills:
* Strong customer service background in contact centres.
* Excellent keyboard skills and proficiency in spelling and grammar for sending customer emails.
* Ability to work with multiple systems simultaneously, with good system navigation skills.
* Familiarity with Microsoft Office, particularly Excel.
* Empathy and the ability to handle sensitive calls with care.
Working Hours:
The ideal candidate will work 40 hours per week, spread across 5 shifts o...