Reporting to the Head of Customer Care, an exciting opportunity has arisen for Customer Service Coordinators to join their team in Wakefield.
The ideal candidate will have excellent communication and organisational skills to handle incoming telephone/letter/email enquiries and service requests. Logging/monitoring work and updating/issuing reports.
The role will involve close liaison with our site offices/maintenance technicians and contractors, coordinating agreed works to ensure an efficient and professional service is maintained at all times. Construction/House Building experience although desirable is not a requirement, however, Customer Service experience will be essential.
Key Responsibilities:
1. You will be allocated responsibility of ensuring that our customers receive a first-class level of service on a set number of our new home developments.
2. This will entail dealing with any concerns they may have upon moving in and 14-day call back stage and throughout the contractual warranty period.
3. You will need to address customer complaints and concerns with empathy and professionalism.
4. You will need to be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place.
5. You will need to arrange for some issues to be inspected and then to place orders with various sub-contract tradesmen to corre...