Job: Service manager
Location: Remote, UK
Job Type: Contract Inside IR35
Job Description
* Develop and implement service strategies aligned with organizational goals and objectives, leveraging ITIL best practices.
* Design and optimize IT services, ensuring that they meet the needs of internal stakeholders and adhere to industry standards and regulations
* Manage the transition of new or modified services into production, minimizing disruptions and ensuring smooth implementation.
* Oversee the day-to-day operation of IT services, ensuring that service levels are maintained and incidents are resolved in a timely manner.
* Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of IT services and processes.
* Define, monitor, and report on service level agreements (SLAs), ensuring that service performance meets or exceeds customer expectations.
* Change Management: Implement and enforce change management processes to minimize the risk of service disruptions and ensure compliance with regulatory requirements.
* Lead incident management activities, including identification, prioritization, resolution, and communication of incidents to minimize impact on business operations.
* Proactively identify and address underlying causes of recurring incidents to prevent future service disruptions and improve service reliability.
* Oversee the operation of the service desk, ensuring that service requests and incidents are logged, prioritized, and resolved efficiently.
* Manage relationships with third-party vendors and service providers to ensure that services are delivered in accordance with contractual agreements and service level commitments.
* Communicate effectively with internal stakeholders, including senior management, IT teams, and business units, to ensure alignment and transparency regarding service delivery and performance.