Assistant Resident Services Manager
Reading
The role aims to deliver on-site lettings and property management services for vibrant build-to-rent residential developments in the Thames Valley. The Cavalry encompasses a total of 220 apartments spread across two schemes. Key responsibilities include being the primary contact from initial enquiry to resident move-in, maintaining high standards of customer service, and fostering a sense of community within the development.
Key Responsibilities:
* Ensure the continuous presentation and appeal of communal areas and available apartments for prospective tenants.
* Coach, train, develop, and engage with site team members.
* Report building issues to the relevant team member promptly.
* Communicate important information clearly using appropriate channels.
* Handle rental enquiries, conduct viewings, and negotiate offers.
* Conduct applicant vetting in line with Savills procedures.
* Process offers and complete all tenancy documentation accurately.
* Deliver exceptional customer service to residents.
* Organize and oversee tenant services both externally and internally.
* Maintain up-to-date resident communication through various channels, including social media.
* Foster a sense of community through effective communication, events, and innovative initiatives.
* Act as the first point of contact alongside the RSM for residents reporting maintenance issues or other requests.
* Coordinate all contractor appointments and defect warranty repairs, ensuring service levels are met.
* Conduct regular inspections of communal areas and apartments.
* Organize minor works between tenancies to uphold the apartments' presentation standards.
* Complete check-in and check-out reports, including determining deposit returns.
* Support the RSM in ensuring compliance with health and safety statutory requirements across the development.
* Perform other duties as reasonably required from time to time.
Skills, Knowledge, and Experience:
* Strong background in customer service.
* Positive and proactive attitude.
* Common sense approach to problem-solving.
* Ability to make informed decisions quickly.
* Outgoing, warm, and approachable demeanor.
* Organized, detail-oriented, and perseverant.
* Excellent written and verbal communication skills.
* Proficient in IT and social media.
* Sound financial management abilities.
* Working Hours: 40 hours per week, spread across 5 days over 7.
* Salary: £32,000 with up to a 10% discretionary bonus.