Join our Team as a Care Coordinator.
Are you passionate about effective coordination and planning? Join our team of coordinators and play a crucial role in planning our care team’s workload.
What to expect:
You’ll be part-time working at our Beccles Branch from 9:00am – 5:00pm, 32 hours per week, with Wednesdays off. Additionally, you will have on-call responsibilities, covering early/evening shifts and weekends on a rotational basis. Rest assured this on-call service is paid in addition to your regular salary.
Your responsibilities will include...
1. Allocating Care Workers: Assign Care/Support Workers efficiently to customer visits, considering rostering practices, location, required skills, customer preferences and continuity of care.
2. Support the Care Team: Provide guidance and direction to the care team, ensuring adherence to best practices.
3. Support the Field Care Supervisors: Assist supervisors through effective communication, enabling timely risk assessments.
4. First Point of Contact for Referrals: Act as the primary contact for new referrals, ensuring all required information is received.
5. Complaint Handling: Record, Investigate, and respond to complaints within the specified timelines.
6. Paperwork and Administration: ensure all paperwork and ...