An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract
The role includes:
* Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales
o Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially
o Deal with challenging or difficult situations effectively.
o Central point of contact and maintain good relationships with the residents and our company
o Brief tenants on Safety and security issues
o Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works.
o Ensure handover procedures
Experience required for this role:
1. Previous experience of working with housing associations
2. Great customer skills
3. W...