Job Title: Administrator Pay: £11.44 per hourTemp to permHours: Monday - Friday 08:00 - 16:30
Location - Stoke on Trent
Hybrid Working
Main Duties include:
* Provide a friendly and professional point of contact for the Operations Team and Sub Contractors for any queries or concerns.
* Interpret and log data, inputting details into an in-house system, providing and tracking o work on a regular basis understanding of the status of the work and ensure SLA's are met.
* Liaise with wider team members to ensure the best resolution, consistent with the contract.
* Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
* Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
* To support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.
Qualifications and Key Skills:
1. 3 GCSEs at grade C or above or equivalent
2. Relevant customer service experience
3. Good written and ve...