We have an exciting opportunity to join our growing Fundraising Team. As Supporter Engagement Fundraiser you will manage and grow our individual giving income streams, managing relationships with our supporters across a range of platforms and campaigns.
This is your opportunity to join a friendly, successful and supportive team and play a significant role in delivering fundraising campaigns to support the provision of Hospice care across the borough of Rochdale.
You will share our vision to grow and develop our income and supporter base, be imaginative, resourceful, passionate and enthusiastic.
You should be a strong team player but also able to work autonomously, bringing new ideas and a fresh energy to the team.
The Supporter Engagement Fundraiser position is a new role, adding to our fundraising team through the expansion of our individual giving income streams.
At Springhill Hospice we pride ourselves on our compassionate and dedicated staff who constantly go above and beyond for our patients and their families and visitors. We invest in our employees to ensure our workforce is the best it can be and provide the following generous benefits to ensure our staff feel values and apreciated:
* Competitive salary.
* We have adapted elements of the NHS's Agenda for Change across the whole Hospice organisation
* We are proud to pay the real living wage
* Springhill pension scheme, employee contribution 6% and 14 % contribution from the Hospice. Options for existing NHS members to stay in the NHS pension scheme
* 25 days holiday plus 10 bank holidays (pro rota for part time)
* Sick pay scheme
* Subsidised meals at the Hospice
* Family friendly polices and flexible working opportunities
* Training and development
* Equal opportunities employer
* Free parking (main Hospice site and Craven office)
* Easy access via public transport
* Access to Blue Light Card discounts and benefits
Desired skills and experience
Aim:
• Responsible for developing engaging activities to generate income that will contribute to, and grow, annual individual giving income targets
• Adapt fundraising styles to inspire, support and nurture relationships and fundraising initiatives across the borough of Rochdale
• Provide excellent donor care to supporters for all fundraising activities ensuring long lasting and diverse relationships with Springhill’s local community
Key responsibilities:
Income Generation
• Manage and develop relationships with local solicitors to develop and deliver a successful Make a Will Campaign
• Maximise retention by designing and implementing a nurturing and effective supporter journey programme, championing excellent stewardship of donors. In particular with regards to thanking and ensuring that objectives around retention and attrition are met for prospect legacy donors, lottery players and regular givers
• Manage the regular giving programme, including the recruitment of new givers and ongoing stewardship of existing givers
• Work with our External Lottery Partner to lead on the delivery and growth of the Hospice’s Lottery activity
• Manage and promote the fundraising activity around legacy giving
• Identify new opportunities to drive and receive income from individual donors
Planning and Strategy
• Play an active role in contributing to the fundraising strategy
• Maintain clear plans and evaluations for individual giving activity, providing such updates to the Fundraising Manager
• Ensure the Customer Relationship Management (CRM) database is maintained and updated in line with internal processes, in order to track support and activity
• Work with the Marketing and Communications Team to design and produce all literature, marketing materials and press work in relation to individual giving fundraising activity
• Identify opportunities for individual giving volunteer support and work with the Volunteer Coordinator to recruit suitable volunteers into each role
• Ensure all deadlines are met through sound planning and prioritisation
• Ensure robust research and innovative thinking is used to improve and enhance fundraising
• Provide information, advice and proposals on the development of existing and future individual giving activity to the Fundraising Manager
Reporting and Compliance
• Complete status reports and track the progress of initiatives
• Ensure all activity is recorded through the fundraising CRM database
• Contribute to the development of, and compliance with, all Hospice policies/procedures
• Ensure standards are met and legal frameworks adhered to
General:
• Attend team meetings as appropriate
• Develop a close working relationship with staff and volunteers who work within the Income Generation and Marketing Team, and the wider Hospice Team ensuring that a positive view of the Hospice is promoted at all times
• To maintain excellent lines of communication internally with all staff and volunteers; and externally with supporters within the local community
• Act as an ambassador for Springhill Hospice, including, but not limited to, undertaking speaking engagements, acting as a spokesperson with the media, attending Springhill Hospice events, and attending networking events and conferences as required
• Maintain membership of appropriate professional bodies such as the Hospice Income Generation Network and keep up to date with current trends and changes in charity law and fundraising practice
• Attend training as required to maintain own knowledge and further develop expertise
• Participate in the Hospice education and training programme, including mandatory training
• All staff have a duty to take reasonable care to avoid injury to themselves or to others
• To read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role
• To be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role
• All information relating to patients and staff gained through employment with Springhill Hospice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence under Springhill Hospice Policies
• Undertake any other duties as appropriate to the role
Additional information
For more information, an informal discussion or to arrange a visit, please contact Sophie Ansley, Fundraising Manager on 01706 641790.
Applications close Monday 13th May 2024
Interview date: Friday 24th May 2024
Key information
Location: Springhill Hospice
Salary: £28,153 – £31,121 per annum pro rata (Band 5a, pts 16-19)
Hours: 37.5 hours per week Flexible working considered
Download and complete the application form, equal opportunities form and ex-offenders forms and return it:
- Via email to recruitment@springhill.org.uk
- Via post to Julie Perry, Corporate Services Manager, Springhill Hospice, Broad Lane, Rochdale OL16 4PZ.
We're happy to answer any questions you have
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