Are you ready fora new challenge in customer service? How about an exciting role working on a military estate in support of our Army customers? Youll get to be the first point of contact between the company and the customer. Join a great team at Aspire Defence Services
The Helpdesk Operator is not like any other customer service role, even though proven experience of working in a customer service environment is a key factor to be successful in this role.
Youll be providing a 24-hour Helpdesk Service, and so youll need to have great interpersonal skills and should be able to work shifts as part of a team, communicating with customers in such an excellent manner that they get off the call feeling better than worse.
It feels like a huge responsibility to have to manage emotions and temperaments and personalities, but when youre committed to putting customers first, your focus is not the level of difficulty but in delivering high quality service that meets or exceeds expectations of both internal and external customers.
Youll need to be able to assist with administrative tasks and responsibilities, ensuring calls are logged accurately and under the correct filling system and ensuring priority jobs are allocated and responded to within the relevant timescale.
This might seem a lot, but you wont be doing thi...