IT Support Specialist - VIP
Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support.
The Role
As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software.
The Responsibilities
Diagnose and find solutions for all hardware and software issues.
Identify and anticipate technology opportunities and impacts.
Support workplace issues and requests, including building, audio and visual management.
Set up and configure consumer technology (IOT).
Provide an on-call service.
Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required.
Adhere to published processes and procedures while instigating changes where required.
Maintain asset inventory ensuring accuracy at all times.
The Requirements
Demonstrable experience supporting a VIP or executive user base.
Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards).
Experience with hardware and software support on PC, Mac, i...