Job Description
Claims Team Leader: Guiding Excellence and Empowering Success!
Job Purpose
As a Claims Team Leader, your mission is clear: to inspire, mentor, and develop every team member to reach their full potential. Here’s why this role is a game-changer:
What we can offer to you:
1. Hybrid Working: Enjoy the best of both worlds! Spend one day a week in the office and work remotely for the rest. Flexibility is key.
2. Generous Holidays: Start with 25 days of annual leave plus 8 bank holidays. You can even buy or sell up to 3 days annually.
3. Long-Term Service Rewards: Loyalty pays off—earn more days off after 5 and 10 years of service.
4. Employer Pension Contribution: Invest in your future. Your employer contributes to your pension fund.
Remember, a well-crafted compensation package goes beyond salary—it’s about enhancing your overall work experience. These perks are designed to make your journey here rewarding and fulfilling!
🚀 Encouragement and Mentorship:
* You’ll be the driving force behind your team’s growth.
* Encourage, guide, and empower each member to excel.
🎯 Operational Accountability:
* Lead up to 12 claims handling employees.
* Manage a monthly influx of 600 files.
* Align targets with:
* Individual handler productivity.
* Client Key Performance Indicators (KPIs), including SLA management and indemnity spend.
* Robust internal billing procedures.
* Technical supervision of credit hire files (up to £25,000).
* Qualitative framework adherence (including litigation procedures and complaints).
🔑 Expectation Management:
* Keep line managers informed of performance and objectives.
* Deliver consistently, day in and day out.
📊 Capacity Optimization:
* Monitor caseloads and capacity.
* Distribute files and tasks efficiently.
* Implement contingency plans when needed.
🌱 Personal Development Focus:
* Identify training needs.
* Foster succession planning.
* Create an environment where motivation thrives.
🔍 Quality Enhancement:
* Conduct audits to improve work quality.
* Provide constructive feedback.
* Implement improvement plans.
💡 Financial Oversight:
* Track weekly and monthly financial performance.
* Ensure team members meet Key Performance Indicators.
🤝 Strategic Collaboration:
* Work closely with individual claimant firms and Credit Hire Organizations (CHOs).
* Articulate challenges and successes to the Technical Director.
🗓️ Team Meetings:
* Prepare and lead team meetings.
* Disseminate critical information.
Why Keoghs?
* Be part of a dynamic team shaping the future of credit hire.
* Drive excellence and witness tangible impact.
* Join us on this exciting journey!
* Ready to lead? Apply now and make a difference! 🌟
Remember, this role isn’t just about managing claims—it’s about empowering people and driving results