The Role
Are you passionate about improving patient care and ensuring high standards in healthcare?
Do you currently work within Primary Care and looking for the next step up?
If so, then why don’t you join our dynamic Primary Care Quality team as a Clinical Governance Support Officer! We're seeking an enthusiastic and detail-oriented professional to play a key role in supporting our mission to deliver excellence in healthcare.
Key Responsibilities
1. Complaint Coordination & Governance Guidance: Act as the first point of contact for complaints, incidents, and risk queries, providing support and guidance to the Quality team.
2. Data Management & Reporting: Lead the development and implementation of communication and data management systems for the Primary Care Quality team. This includes record-keeping, reporting, and providing effective assurance of compliance.
3. Supervision of IT Support Systems: Oversee the Ulysses system for Clinical Governance management, designing and providing reports on incidents, complaints, and risks. You'll also monitor action plans, alerting managers about upcoming deadlines or overdue tasks.
4. Complaint Response & Investigation: Investigate, collate, and format complaint responses on behalf of key stakeholders, including the Primary Care Quality Manager, Primary Care Medical Director, and Head of Primary Care.
5. Analysis & Trend Moni...