Your new companyYou will be working with an exciting and growing organisation in Dudley who have a new position available for an Administrator to join them. This will be working with a small and friendly team, where you will support the business with a variety of duties that will be critical to the services that they provide. Your new roleThis is a full-time position based in their Dudley office, working five days out of seven, with at least one of the days being on a weekend. The role will report to the management team and will be key in assisting officers and planners with core functions for the organisation, along with providing efficient administrative duties. Key tasks will include:
* Answering incoming calls, checking messages on emails/media and forwarding accordingly
* Providing customer service to service users in person and on the phone
* Communicate with service users to request /receive information where relevant and log accordingly
* Support users through their journey with the organisation
* Update the CRM system
* Support service users with internal systems
* Guide users with required administration
* Collect documents as required
* Populate and maintain accurate documents
* Supervise housekeeping of the premises
What you'll need to succeedThis role will suit someone who is happy to learn, helpful, friendly and has a p...