Training Coordinator
Office Based - Central London
Salary: £30,000
In this function, you will support the Course Service Manager with delivery of all in-company courses. Provide stong administrative support to in-company programme clients throughout the journey. Maintain and drive excellence, supporting course leaders and delegates to ensure a world-class experience.
Key Duties and Responsibilities
* Responding to customer queries
* Liaise with external trainers to organise and plan the delivery of courses
* Ensure client customers receive a premium level of service through regular engagement and onboarding calls.
* Ensure the smooth delivery of courses, managing the enrolment, transfers, and cancellations of delegates, providing joining instructions
* Invoicing for courses and expenses as well as dealing with client/customer payments
* Manage course evaluations for all In-Company courses, monitoring quality and providing regular reports as required
* Manage customer support queries received by phone and shared mailboxes
* Identify ways to Improve the service level for the client at each step of the journey
* Capture all client information on the crm, maintaining excellent hygiene
* Ensure all course materials are correct and delivered to the right location in a timely manner
* Liase with finance when necessary
* Support of resourcing requests
* Room set up for in-company clients
Qualifications & Experience
* Experience of working in a client facing role
* Experience in operational roles and managing multiple projects, ideally within the training industry.
* The ability to prioritise and manage several tasks and systems simultaneously
* Strong interpersonal skills – able to collaborate and engage with wide variety of stakeholders
* Confident using all Microsoft Office applications including Word, Excel and Power point
* The ability to work confidently with clients at senior level
* Good working knowledge of CRM systems a bonus