To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers.
Main responsibilities
Deliver excellent customer service, at all times, ensuring customers comfort and safety
Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
Assist in keeping the Motorhome and premises clean and tidy, at all times
Deal with customer complaints in a professional manner
Keep up to date with current promotions and Motorhome pricing, to provide information to guests, on request, while maximising Motorhome sales opportunities
Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
Propose and implement effective marketing strategies to maximise Motorhome utilization levels
Complete all daily administration tasks as required
Report any faults or damage in any of the Motorhomes (or Station facilities) immediately to the Director
Maintain effective communication, at all times, among the team, Director and McRent HQ
Always adhere to all company policies and procedures and licensing laws
Be involved and co...