Student Castle Property Management is hiring as Customer Service Administrator!
Job Title: Customer Service Administrator16 hours / week2 days / 7, mainly Monday to FridaysHours/Shifts: 09.00 - 18.00 / Could vary at times depending on cover and summer period
Direct Report: Scheme Manager / Assistant Scheme Manager
Main duties will include:•Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team•Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels•Distributing post and managing student parcel pick-up system•Front-of-house and reception duties•Preparing written correspondence as requested by other members of the management team•Receiving student payments
Assisting Scheme Manager in administrative actions required for all aspects of financial control including;-Credit control-Reconciling staff expenses-Daily cash and card banking reconciliation-Petty cash reconciliation-Updating booking system with payments received or further charges-Invoice reconciliation and payment request•...