Our Client is looking for a Claims Handler to join their team in Chelmsford
* Providing guidance on making a claim and the involved processes
* Taking the policyholder's personal information and contact details
* Advising how to proceed with the claim
* Collecting the necessary information and documents to proceed with a claim
* Reviewing the claimant's insurance policy and assessing whether their claim satisfies the conditions
* Identifying any reasons the policyholder may not receive full compensation
* Explaining to a policyholder when their policy doesn't cover their claim
* Organising any repairs on the policyholder's property by using a network of approved professionals
* Monitoring a claim's progress and ensuring it's handled efficiently
* Investigating any potentially fraudulent claims
* Consulting with other legal and claims professionals to assess the claim terms
* Seeking advice from external professionals on more complicated cases when necessary
* Ensuring the policyholder receives fair treatment and excellent customer service
* Ensuring payment for all valid claims
* Managing any complaints surrounding a claim
* Handling all the administrative aspects of the claim
* Abiding by legal requirements, industry regulations and customer quality standards that the company sets
Key Skills:
Customer service skills: