Contact Centre Team Leader
Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
The Opportunity:
Due to internal progression, we currently have several vacancies for Team Managers in the telephony and administration teams in the Phoenix Standard Life Account in Glasgow.
This role is responsible for motivating, leading, coaching and developing our teams to continue to deliver excellent service to our customers. You will be accountable for the teams' delivery and success against Customer Operations goals and measures.
Benefits:
1. 33 days including Bank Holidays.
2. Eligibility for an annual discretionary bonus scheme.
3. Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
4. Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
5. Cycle to Work Scheme & Interest free...