Role: Head of Enterprise Managed Services (Full-time)
Location: Whiteley, Hampshire / Hybrid (4 days at the office)
Salary: £60,000 - £70,000 per annum
Fantastic Hours: Mon - Fri, 8:30am – 5.30pm
The task at hand: We are looking for an established Head of Enterprise Managed Services who will play a pivotal role in ensuring high-quality technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they have the appropriate focus within the business will be crucial.
As Head of Enterprise Managed Services you will be working closely with multiple teams within Onecom to align on the service we provide to our customers, ensuring a seamless end-to-end journey. The Head of Enterprise Managed Services builds working relationships with both colleagues and customers, in turn supporting the company's commitment to achieving high standards of customer satisfaction and service quality.
You will be working in a supportive, fast paced environment. The role involves a huge breadth and variety of duties including:
- Responsible for the 24x7 Managed Service Desk team, providing leadership, direc...