Income Manager
Glamorgan, South Wales
Full Time
Temporary
We are currently searching for a prospective Income Manager to join a team based in Glamorgan, on a full time temporary basis with an initial contract period of 3 months. The Income Manager will lead the Income Management service, undertaking full line management responsibilities and providing direction to the team.
Requirements
Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
Knowledge of IT processes, including Word and Excel
Team leadership experience
Appropriate experience of income management and recovery
Sound knowledge of welfare benefits and money advice
Good communication and negotiation skills
Ability to deal with people in difficult and challenging situations
Experience presenting cases in Court is desirableRole Expectations
To lead the Council's Housing Income Management and Money Advice Service ensuring the service is fully staffed and operational
To be undertake full line management responsibility for the staff in the Councils Housing Income Management and Money advice Service. providing leadership, direction and motivation
Responsible for maximising the Councils housing related income whilst ensuring a sensitive and sympathetic approach to tenants in genuine hardship
To deliver an effective debt monitoring and management service
To deliver a high quality, effective and confidential Money Adv...