Customer Service Associate (Dutch Speaking) Chester/ Hybrid
6 Month Contract
£15 per hour, 35 hours per week
JOB RESPONSIBILITIES
policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
orders and enter them in SAP system after performing validations on order following defined business rules
customers in case of quality issues related to product, recalls, or put on hold situations
backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
all open orders until completion and address exceptions
order and delivery documents
and answer customer contacts through phone, e-mail and fax and record in call tracking tool
inquiries to related departments (within Capability Centre or in markets)
customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
root causes and inform customers of outcomes
and resolve internal ad-hoc inquiries
to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)
internal and external audits