A fantastic opportunity has arisen for a Complaints Handler who has a real passion for customer service and excellent communication skills join a leading Manchester City Centre law firm. You will be required to demonstrable experience of dealing with client complaints within legal services and will have a professional, calm, and thorough approach.
The firm has a fantastic reputation within the legal industry with a good staff retention and long term progression available.
* Location - Manchester City Centre hybrid working available 1 day a week from home
* Salary - Competitive depending on experience
* Experience required - complains handling experience and understanding of the relevant Solicitors Regulation Authority regulations and Legal Ombudsman rules
Duties include:
1. Responding to all client complaints for the firm
2. Acting as the firm’s primary point of contact with the Legal Ombudsman
3. Maintaining complaints handling procedures and register of complaints.
4. Analysing data on an ongoing basis, producing quarterly reports.
5. Delivering training on complaints prevention and handling and responds to questions regarding both simple and complex complaint queries
6. Advising the marketing team on how to deal with complaints or negative feedback received via social me...