Scottish Citylink operates a network of express coach services to, from and within Scotland under the Scottish Citylink, and megabus.com brands.
A fantastic opportunity has arisen for an Citylink Ambassador - 900 service to work with Citylink at Buchanan Bus Station, Glasgow.
This role is particularly suited to someone who is able to demonstrate outstanding customer service skills and experience with a genuine enthusiasm for working with the public.
You should possess excellent customer service skills and show exceptional communication skill. You should thrive in an environment that requires a high level of organisational skills with the ability to manage and prioritise.
What you'll be doing
You may be required to work in both Glasgow and Edinburgh (travel time will be including in shift time)
The main functions of this post will include but are not limited to;
* Provide a warm and welcoming environment for customers, always greeting them with a smile and a how can I help attitude.
* Dealing with customer queries face to face and answering them in a polite and friendly manner to the best of your ability.
* To represent Citylink in a courteous, polite and professional manner at all times.
* Be able to communicate with other departments and contractors within the company to ensure the best possible service for customers.
* Strive to resolve any customer complaints that may arise on the ground.
* Demonstrate a drive, passion and enthusiasm to create great customer experiences.
* Display empathy & a customer centric approach.
* Deal with passenger enquiry’s regarding timetables, fares, connections, delays, seat availability.
* Assisting customers with boarding and any luggage if required.
Expected hours: 40 per week
Pay: £13.00 per hour
Schedule:
* 10 hour shift
* Overtime
* Weekend availability
Education:
A-Level or equivalent (preferred)
Experience:
Customer service: 1 year (required)
What's in it for you
* A great culture where we value our staff and have a real friendly and open atmosphere
* We are located in Buchanan Bus Station - so easy to get to work
* Free travel across the country with your Scottish Citylink Travel Pass
* Keep your friends and your family moving with complimentary tickets
* Free Car Parking.
* Option to purchase additional leave
* Company pension
* Private medical insurance
* Sick pay
Apply for this position
If you are interested in this position and have the skills and experience necessary, please send your CV and covering letter to recruitment@citylink.co.uk stating your suitability for the role by Friday 10th May 2024.
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