To apply for this position, please email Abigail.Goddard@barchester.com
The role
Barchester Healthcare is one of the UK's leading care providers, with a strong reputation for delivering quality services across our homes and hospitals. We are now looking for an IT Applications Support Analyst to join our team. In this role, you'll provide essential desk-based support and system administration for our applications, with a focus on the Optima system. As we continue to grow and adopt new digital solutions, you'll play a key role in supporting additional applications across the business.
What you'll be doing
Provide responsive, desk-based support and advice to users across the business
Log and manage calls, emails, and tickets through our IT case management system
Resolve common functional and technical issues, escalating when necessary
Liaise with stakeholders to ensure smooth system performance
Support users of all abilities, helping them become more confident and self-sufficient
Maintain accurate records in our IT Service Management system
Escalate bugs, issues, and enhancements through the correct channels
Be a friendly, approachable point of contact for non-technical users
What we're looking for
Experience: Strong background in application support and user engagement
Desirable: Knowledge of Optima or similar systems
Education: Good standard of education including Maths and English
Skills:
Excellent written and verbal communication
Professional, approachable, and customer-focused
Strong problem-solving and organisational skills
Ability to build positive working relationships across teams
Self-motivated, trustworthy, and able to work under pressure
Why join us?
At Barchester, we live by our values:
Respect for colleagues and the people we care for
Integrity honesty and fairness in everything we do
Passion dedication and pride in our work
Empowerment enabling our people to succeed
Responsibility committed to providing excellent service
This is a fantastic opportunity to develop your career in IT support while making a difference in one of the UK's leading healthcare providers. Apply today and join the team that's driving digital transformation at Barchester Healthcare.