Goldman Sachs is seeking an experienced Complaints Leader in Birmingham. This role focuses on overseeing customer complaints, leading a team of specialists, and ensuring excellence in customer service. Candidates should have a minimum of 5 years in customer service, including at least 2 years managing complaints, with a strong emphasis on leadership and communication skills.
The ideal candidate will have a passion for customer advocacy and demonstrate problem-solving abilities. The role offers opportunities for professional development and a supportive team environment.
#J-18808-Ljbffr