Overview
We are currently recruiting a General Manager to join our team in Nottingham.
Responsibilities
* Act as a role model for our values and behaviours, promoting and upholding the company image as a brand ambassador.
* Lead, coach, and mentor Branch Management to develop leadership capability and embed consistent people practices.
* Drive engagement and motivation within teams by fostering open communication, recognition, and accountability.
* Lead recruitment, performance management, and employee relations in partnership with the Head of Branch Network and People Team.
* Champion learning and development across branches, ensuring managers and teams have the right skills and training.
* Manage branch performance against a standardised scorecard (financial, customer, operational, people).
* Monitor KPIs, analyse trends, and take corrective action to improve results.
* Ensure Branch Management are held accountable for daily operations, standards, and customer service.
* Implement best practices consistently across branches, promoting efficiency and quality.
* Drive continuous improvement in processes, customer experience, and operational performance.
* Ensure customer service standards are consistently high across branches.
* Drive sales performance by maximising opportunities in MOTs, servicing, repairs, and tyres.
* Ensure all branches comply with DVSA regulations, Health & Safety standards, and company policies.
* Oversee risk assessments, audits, and corrective actions across branches.
* Maintain accountability for operational compliance and safe working environments.
* Provide clear reporting on performance, challenges, and opportunities to the Senior Leadership Team.
* Maintain strong communication between branches, Head Office, and leadership teams.
What the General Manager will have
* Have strong leadership and people management skills.
* Have proven ability to coach, mentor, and develop managers.
* Have high-level communication and interpersonal skills with the ability to influence at all levels.
* Be commercially astute with strong analytical and problem-solving skills. Organised, resilient, and able to manage multiple sites, priorities, and demands.
* Have in-depth knowledge of branch operations within MOT, servicing, repairs, and tyre services.
* Have strong understanding of compliance requirements, including DVSA and Health & Safety.
* Demonstrate integrity, initiative, and the ability to drive continuous improvement.
If this General Manager role is of interest to you, please click apply now below
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