At Harding, we know that great learning has the power to unlock potential, drive performance and build capability. We’re currently looking for an eLearning Instructional Designer to help us bring that vision to life. It’s a great time to join our team, as a growing and scaling retailer with a twist, working and innovating together helps us realise our purpose to ‘make every cruise better’. About the role: This is an excellent opportunity for someone to support ad make an impact across each step of the Instructional Design framework from Analysis all the way through to Evaluation. In this role, you’ll design and deliver engaging digital learning experiences that build skills, confidence, and capability across our teams. From virtual classrooms and interactive modules to blended learning journeys, you’ll create experiences that make learning accessible and enjoyable; anytime, anywhere, and at any pace. You’ll blend creativity, technology, and a passion for people to help our employees grow and perform at their best. Based in Avonmouth on a hybrid working basis, working 2 days per week on site Compensation – competitive salary, bonus scheme, pension, 4 x life assurance, healthcare cash plan, 26 days annual leave (plus the opportunity to buy an additional 5 days) What you will be doing: Reporting to the L&D Manager you will develop and design interactive learning using tools such as Articulate 360, Rise, Vyond, and Invideo. You’ll create blended experiences that combine eLearning, microlearning, and live virtual facilitation, ensuring all content is clear, on-brand, and accessible. Hosting interactive virtual sessions via Microsoft Teams, lead online discussions, and deliver short, focused digital sessions that support business goals and keep learners engaged will be a key part of this role. You’ll also measure learning impact through data and feedback, updating content regularly to keep it fresh, relevant, and aligned with best practice. As our eLearning Instructional Designer, you’ll manage course uploads, tracking, and troubleshooting within the Learning Management System, maintaining accurate records and collaborating with IT and HR teams to ensure a seamless learner experience. In addition, you’ll work closely with business leaders and HR partners to identify learning needs and champion a culture of continuous development. As a learning ambassador, you’ll inspire others to embrace digital learning and personal growth across the organisation. About You: Experience in using a Learning Management System, as both Admin and Learner Expert in using video creation software (Vyond, InVideo ) and digital learning (Articulate 360 suite) Instructional Design -Ability to design clear, outcome-driven eLearning aligned to business goals. Digital Facilitation-Skilled in running virtual classrooms and webinars with energy and engagement. Technical Agility-Comfortable using authoring tools, LMS platforms, AI and analytics dashboards. Storytelling & Creativity-Translates complex content into simple, engaging, story-based learning. Communication Clear, confident communicator — both in writing and live delivery. Stakeholde Management -Builds productive relationships with SMEs and cross-functional teams. Data-Driven Mindset-Uses analytics to measure learning effectiveness and make improvements. Curiosity & Innovation-Constantly explores new trends (AI, gamification, microlearning). Key Attributes – trust, collaboration, respect, passion, drive, resilience About us: Harding is the only 100% dedicated cruise retailer, proudly partnering with 12 cruise line operators globally, across more than 80 cruise ships either in operation or under contract. Our mission is simple: make every cruise better. We operate over 300 retail shops across 80 ships, covering 17,000m² of retail space and handling 6.6 million transactions annually. Our team includes over 1,300 onboard team members and more than 270 landside employees, we stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 & 2025. Harding is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Harding. li-hybrid