Job Title: Responsive Repairs & Voids Senior Service Manager
Salary: PO6 £51,356 - £54,495
Hours: 37 hours per week
Contract: Permanent
Location: Leeds Building Services – LS14 1NZ
Leeds Building Services (LBS) is the in‑house service provider for construction, repairs and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centres and Children’s Homes across the Authority.
About You
* Ability to manage and support staff contributing to their development through appraisal, supervision and training, enabling them to feel motivated and engaged in the values, vision and direction of the service, promoting the values of the Council through appropriate behaviour and professionalism.
* Ability to effectively construct manage and control budgets and use and apply statistical techniques to interpret and manage contract control.
* An understanding of responsibilities in terms of Health and Safety.
* An awareness of asbestos‑related issues and responsibilities.
* Experience of working with and negotiating with trade unions.
* Experience in managing and monitoring performance, setting clear objectives for the review of individual and service‑level performance.
About The Role
This opportunity allows you to lead and manage the operational repairs and voids sections, ensuring compliance with legal and regulatory requirements and Council policies. The role is integral to making Leeds a better place for all, fostering a culture of continuous improvement and high‑quality service delivery.
What We Offer You
* A competitive salary and annual leave entitlement plus statutory holidays.
* Membership of the West Yorkshire Pension Fund with generous employer contributions.
* Flexible and hybrid working arrangements subject to service requirements.
* A clear career pathway and continuing professional development opportunities.
* A range of staff benefits to support wellbeing and financial wellbeing.
Job Purpose
To successfully lead and manage the operational repairs and voids sections in order to meet legal and regulatory requirements as well as Council policies and requirements, ensuring high levels of efficiency, cost effectiveness, compliance and quality.
Responsibilities
* Develop and deliver a strategic business improvement plan for Leeds Building Services focussing on a range of activities which will deliver value for money services to customers and contribute to the delivery of Council priorities.
* Ensure the organisation is compliant with all required standards to discharge the required services.
* Implement an appropriate auditing and monitoring regime to demonstrate risk management and employee competence.
* Ensure accuracy of work records, timely invoicing and dispute resolution with commercial considerations.
* Be responsible and accountable for all financial resources within the service area, working within financial regulations and council policies.
* Maintain systems to monitor and control costs and produce financial and performance benchmarking.
* Develop effective relationships with other Council Directorates, external partners and agencies to ensure revenue and capital investment targets are met.
* Provide clear, motivating management to drive continuous improvement and efficiency savings.
* Execute daily line management duties of staff in accordance with all council policies and procedures.
* Provide interpretation and technical advice to the Leadership Team, Managers, staff and other stakeholders.
* Drive innovation and continuous improvement initiatives through leading and contributing to cross‑Council projects and collaborative working.
* Implement rigorous performance management processes to drive service improvement.
* Provide strategic advice relating to the work of Leeds Building Services to elected members and council officers.
* Deputise for the Head of Leeds Building Services on an ad‑hoc basis in representing the City on council issues.
* Maintain a high level of personal effectiveness and uphold and promote the name and reputation of Leeds City Council.
* Ensure Business Continuity and risk management procedures are in place.
* Advise on and ensure compliance with governance, contract procedure rules, financial procedure rules, statutory undertakings and relevant legislation.
* Plan, organise, coordinate, deliver and monitor commercial management work.
* Contribute to management and business planning including resource planning, customer liaison and new business proposals.
* Contribute at a senior level to the preparation and maintenance of a resource schedule.
* Lead the delivery of key areas of work to ensure strategic priorities are met.
* Manage the maintenance, development and effective use of ICT systems.
* Manage the development of existing and new processes and policies.
* Stay up to date and lead on best practice and new technologies in business and commercial management.
* Remain flexible and adaptable to change to assist other services as required.
* Participate in appraisal, training and development activities as necessary.
* Improve own practice through observation, evaluation and discussion with colleagues.
* Work collaboratively with colleagues.
* Contribute to overall ethos, work, and aims of the service by attending relevant meetings and training days.
* Promote and comply with council policies and procedures including child protection, health and safety, confidentiality and data protection.
* Support equality and diversity and ensure anti‑discriminatory practice.
* Challenge incidents of racism, bullying, harassment or victimisation and report concerns appropriately.
* Adhere to the Council’s flexibility protocol.
* Recognise that duties may also comprise other duties within the spirit of the post.
Qualifications
* Degree, HNC or HND Level qualification in a relevant service area or equivalent demonstrable experience.
Essential Requirements
* Ability to work flexibly across different work locations and areas as appropriate.
* Ability to communicate effectively using a variety of formats with a wide range of people within and across the Council.
* Ability to manage and support staff through appraisal, supervision and training.
* Organisational and time‑management skills prioritising work.
* Ability to establish and maintain professional business relationships with contractors and suppliers.
* Drive a culture focused on customers and quality.
* Ability to manage staff to ensure deadlines are met.
* Communication skills confident, persuasive and authoritative.
* Analytical skills to interpret varied and complex information.
* Excellent oral and written communication with a wide range of audiences.
* Commitment to developing a consistent approach.
* Proactive approach to correcting negative behaviour and systems.
* Promotes high standards and fairness within the workplace.
* Ability to manage competing priorities whilst delivering projects.
* Ability to construct, manage and control budgets using statistical techniques.
* Project management skills and ability to manage multiple projects simultaneously.
* Excellent IT, literacy, numeracy and analytical skills.
* Detailed knowledge of building regulations, landlords’ responsibilities and statutory duties.
* Understanding of practical application of legislative requirements.
* Knowledge of contract management related to the service area.
* Extensive knowledge of building services maintenance.
* Management qualification or equivalent experience.
* Evidence of continual professional development.
* Knowledge of Health and Safety legislation, asbestos and CDSM Regulations 2015.
* Understanding of social housing and government policy.
* Commercial knowledge and understanding of procurement legislation and contract management.
* Knowledge of project management methodology.
* Understanding of financial regulations and contract procedure rules.
* Experience of leading a repair and/or void operational service.
* Experience of business and commercial development and leading change management programmes.
* Experience negotiating with trade unions.
* Experience working within a political environment.
* Experience developing budgets and financial forecasts.
* Experience delivering within complex stakeholder environments.
* Experience improving service quality and performance.
* Experience monitoring performance and setting objectives.
* Partnership working experience.
* Budget preparation and management experience.
* Report writing and presentation to director level.
* Experience building and maintaining relationships with senior managers.
* Experience managing competing priorities.
Essential Behavioural & Other Characteristics
* Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
* Committed to continuous improvement and portfolio of Best City Ambition: Health & Wellbeing, Inclusive Growth and Zero Carbon.
* Understand and observe equality and diversity policies.
* Carry out duties considering Health and Safety responsibilities.
* Participate in training and development activities.
* Flexible and adaptable to change.
* Compliance with council policies and procedures.
* Support equality and diversity in an anti‑discriminatory manner.
* Challenge incidents of racism, bullying, harassment, victimisation and abuse; report concerns appropriately.
* Work within the Council’s flexibility protocol.
Desirable Requirements
* Manage procurement exercises to achieve excellent results.
* A driving licence would be advantageous.
* Relevant trade qualifications.
* Membership of a professional body such as RICS building surveying.
* Relevant project management qualification.
* Experience of procurement of both large and small public sector contracts.
* Experience of operational management within the public and/or private sector.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care‑experienced people.
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