Job description
This is an exciting opportunity to lead part of our Cruise Call Centre sales team that is rapidly expanding. With exceptional sales leads, you will have direct access to engage with our customers online. There are countless sales leads through our telephone systems, Live Chat system, Web Enquiry Forms and Facebook – all whilst working in a buzzing, fast paced & highly motivational sales environment. In return you will get to be part of an amazing growing team.
Role Summary
As a Cruise Call Centre Team Leader you will get the opportunity to lead a team that fulfils customer enquires generated by our websites and social media platforms. You will lead by example and showcase exceptional customer service using both your own personality and our company ethos to provide our customers with a unique and hassle free booking experience.
What will be your key responsibilities?
1. Manage day to day performance and productivity of a busy sales team
2. Perform regular motivational performance reviews, regular teams calls and updates
3. Lead by example in personal sales including supporting our ‘steps to success’, and achieve personnel targets
4. Identify, meet and exceed customers’ needs and expectations
5. Handle incoming calls, Live Chats, web enquiries and Facebook leads.
6. Pro-actively communicate with customers during the enquiry stage
7. Adhere to company policies and procedures
8. Follow up on sales activity by following enquiry standards and process
9. Assist with lead monitoring and providing constructive feedback
Requirements:
10. experience in a sales-focused travel environment
11. Proven ability to lead and motivate diverse teams
Our values
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
* Supportive
* Motivational
* Innovative
* Loyal
* Excellence