We are scaling fast at Cloud9 and seeking an experienced Business Analyst to support the successful design and execution of new processes and systems within the business to enable our smooth growth. There will be the opportunity following a refresh of our own internal systems and processes to work on client projects. You will work closely with all department heads to support the optimisation of our processes and enhance the end-to-end client experience.
This is a hands-on role, ideal for someone who loves getting under the skin of complex business problems, facilitating workshops, and executing on strategic projects that deliver a businesss ability to scale.
What You’ll Be Doing
* Lead and facilitate discovery workshops, interviews, and analysis to gather, document, and prioritise business requirements for improvements in processes and deliver supporting systems.
* Translate business needs into clearly documented functional documentation, including user stories, use cases, process flows, and data models.
* When required, collaborate with consultants to ensure solutions align with business requirements that are scalable, usable, and cost-effective.
* Support change request analysis, impact assessments, and solution re-design in collaboration with the delivery team.
* Conduct gap analysis between current and desired states, identifying opportunities for improvement and automation and improvements for our customer experience.
* Assist in planning and running user testing and acceptance sessions, ensuring solutions meet user and business needs.
* Provide training and support materials for end users, ensuring smooth adoption of new functionality.
* Managing change and embedding this to achieve desired outcomes and ROI
* Act as a key liaison between business stakeholders and technical teams, maintaining clear communication and alignment throughout the project lifecycle.
* Ensure playbooks across the business are kept up to date.
What You’ll Bring
* Proven experience as a Business Analyst in technology or digital transformation projects.
* Strong skills in requirements elicitation, business process mapping, and stakeholder management.
* The ability to translate complex business challenges into structured documentation that informs solution design.
* Great written and analytical skills.
* Experience working with delivery frameworks such as Agile, Waterfall, or hybrid models.
* Strong interpersonal and communication skills, you build trust quickly and keep people informed.
* A passion for continuous improvement and helping teams and clients work smarter.
* Confidence facilitating workshops and presenting findings to both technical and non-technical audiences.
What We Bring to the Table
Career growth – Learning opportunities, training, and exposure to diverse projects to stretch your skills. We even dedicate one whole day a month for the team to have fun together, team-building learning day!
A purpose and values-led culture – We show up with lovability, positivity, impact, dependability, and curiosity every day. Our purpose is to create and develop talent.
Friendly vibes – A supportive, collaborative environment where people genuinely care about each other.
Great benefits – Vitality private dental and medical insurance.
Brighton-based perks – A vibrant office in the heart of the Lanes, ping pong matches, regular socials, and a dog-friendly policy.
Why You’ll Love It Here
At Cloud9, you won’t just deliver solutions, you’ll shape real impact. You’ll work with forward-thinking clients, tackle meaningful challenges, and grow in a team that values your voice, expertise, and development every step of the way.
If You’re Not Sure You Tick Every Box…
That’s okay! We know that not everyone’s career path is the same, and you might bring something unique to the team that we didn’t even know we needed. If you’re excited about this role and our values resonate with you, please don’t hesitate to apply, we’d love to hear from you.
Salary
Total pay starting at £35,000, dependent on experience and level of client billable experience.
Benefits:
* Company pension
* Cycle to work scheme
* Free flu jabs
* Free or subsidised travel
* Private dental insurance
* Private medical insurance
* Sick pay
Job type: Full-time.
Work Location: In person.