Role Overview
The post holder is responsible for coordination and administration of learning & development courses. The role involves organizing and managing course booking and communication processes, ensuring access to relevant learning and development opportunities, promoting courses with low bookings, and monitoring course availability. The post holder will support the Learning & Development Advisor with facilitation of course sessions, compile training evaluation reports, and maintain effective administrative systems to support the team.
Key Responsibilities
* Coordinate and administer learning & development courses and events, including support with delivery and facilitation.
* Create and oversee communication and project management plans, design promotional resources to support projects and initiatives.
* Maintain accurate data input and perform data analysis to help the L&D team identify trends, gaps and improvement areas.
* Ensure effective communication with internal and external stakeholders, managers and colleagues.
* Work independently within defined policies and procedures, seeking managerial input when necessary.
* Participate in operational reviews, audits and continuous improvement of systems and processes.
* Act in a professional manner at all levels of the Trust and promote effective communication across all levels.
* Share guidance and expertise across the People & Culture Hub and Service Teams.
* Participate in cross‑functional training to build capability.
* Apply new skills to deliver high‑quality service.
* Support colleagues through change and promote an inclusive team environment.
* Provide first‑line advice within role scope, escalating or signposting queries appropriately.
* Adopt flexible cross‑team working to manage demand.
* Build and maintain positive relationships with stakeholders, ensuring timely, accurate, and professional support.
Education and Qualifications
* Essential: Educated to A-Level or equivalent.
* Essential: Willingness to work towards a qualification that supports a Learning & Development career.
* Desirable: Qualification in relevant field or equivalent experience.
Experience
* Essential: Experience using HR systems to record and extract data.
* Essential: Working with large data sets and performing data analysis.
* Essential: Creating promotional resources and using design programmes (e.g., Canva).
* Essential: Planning and coordinating training courses and events.
* Essential: Confident public speaking and supporting event facilitation.
* Desirable: Working with Learning Management Systems.
* Desirable: Shortlisting and recruitment processes.
Knowledge and Skills
* Essential: Knowledge of the Learning & Development profession and its purpose.
* Essential: Ability and willingness to facilitate group discussion and activities.
* Essential: Proven record of using initiative and a proactive approach to work.
* Essential: Proficiency in MS Office suite, particularly Excel and PowerPoint.
* Essential: Knowledge of HR policies, processes and best practice.
* Essential: Demonstrable attention to detail and accuracy in data entry and analysis.
* Essential: Excellent communication skills, both written and verbal.
* Essential: Ability to communicate complex information and adapt communication style to different audiences.
* Essential: Effective problem‑solving skills.
* Essential: Good interpersonal skills.
* Essential: Professionalism and resilience – work to high standards, deal with pressure effectively.
* Desirable: Project management tools and methodology; ability to handle sensitive information with confidentiality.
* Desirable: Proactive and customer‑focused mindset.
* Desirable: Willingness to travel to multiple sites within the Organisation.
* Desirable: Ability to negotiate with colleagues.
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