When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Summary:
BILH Primary Care offers a role where you can truly make a difference. As a frontline representative, you will exercise the highest standards of customer service in all interactions with patients and staff.
This position serves as the first impression of the office and significantly influences the care of our patients while setting a positive tone for their experience. Key responsibilities include phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls. Your role is vital to ensuring patients receive the right care at the right time.
Minimum Qualifications:
* Education: High School Degree or GED
* Experience: At least 1 year in a high-volume customer service role
* Skills: Strong customer service, PC proficiency, effective communication, multitasking abilities
Additional Information:
As a healthcare organization, we are committed to caring for and protecting our patients, colleagues, and communities. Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
More than 35,000 dedicated staff including nurses, doctors, technicians, and support personnel work together to make a difference in patients' lives. Your skills and compassion can strengthen our team.
We are an Equal Opportunity Employer/Veterans/Disabled.
Beth Israel Lahey Health Primary Care (BILHPC) comprises over 80 practices across Eastern Massachusetts and Southern New Hampshire, serving more than 50 communities. Our network includes community practices and hospital-based locations at Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. Our care teams include physicians, nurse practitioners, physician assistants, nurses, medical assistants, phlebotomists, and support staff—all dedicated to providing exceptional care.
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