COLLECTIONS ANALYTICS LEAD
£100,000 + PENSION + BONUS
REMOTE
A growing unsecured consumer lender has a new growth role in the collections department that will hopefully be leading to progressing to a head of role for the successful candidate.
THE COMPANY
This unsecured personal lender who operate through aggregator sites need a collections lead to drive strategy forward on the collections operations and risk strategy front. They provide flexible remote working arrangements, a car allowance and strong bonus & pension.
THE ROLE
You can expect to be involved in the following day to day:
* Champion customer outcomes by evolving approach to vulnerable customers and forbearance
* Lead and inspire both internal teams and external partners, holding accountability for productivity, quality, service delivery, and cost efficiency
* Design and execute a forward-thinking strategy for collections and recoveries that aligns with broader business goals and supports scalable growth
* Collaborate cross-functionally with Product, Customer Service, and Finance to ensure a cohesive and integrated collections approach
* Drive data-led initiatives to enhance performance across the collections and recoveries lifecycle
* Harness technology and innovation to improve customer experience, accessibility, and financial inclusion
* Ensure regulatory compliance across all collections activities, proactively managing risk and resolving any compliance concerns
* Streamline operations by optimising workflows and leveraging automation to reduce manual processes and boost efficiency
* Deliver clear, actionable reporting on key metrics, identifying trends and implementing targeted improvements
* Set and monitor strategic goals in partnership with senior leadership to reduce delinquency, minimise losses, and maximise recovery rates
SKILLS AND EXPERIENCE
* 10+ years of collections experience within consumer lending
* Experience with SQL
* Good communication skills
* Strong stakeholder abilities
SALARY AND BENEFITS
* Car allowance
* Discretionary Bonus
* High pension contribution
* Private Medical
HOW TO APPLY
Please register your interest by sending your CV to Shane McWilliams via the Apply link on this page.