UX Design Lead - Hybrid and 1 - Aberdeen/Glasgow/Inverness/Perth - £500 - inside IR35 - 10 months
You will be a UX Design Lead with hands on experience in User Research, Design Standards and Journey Management who can independently manage a workstream.
UX Management
Lead UCD approach of an individual Value Chain ensuring agreed success outcomes are met.
Conduct and oversee user research using qualitative and quantitative methods.
Ensure insights are translated into high-quality outputs such as wireframes, prototypes, and journey maps as appropriate to stage in project.
Apply and advise on appropriate techniques dependent on project scope, stage and delivery methodology (Agile, Waterfall, Hybrid).
Oversee project UX people where available, ensuring design standards and outputs are delivered consistently and to a high quality.
Monitor progress and manage change variances, reporting on UX risks and metrics.
Experience Framework and Maturity
Lead on specialist area of expertise (eg user research, design systems, journey management) and develop associated methods and artefact for use across Value Chains enriching our Experience Framework and supporting us to reach our target UX Maturity level.
Develop and maintain core artefacts (User journeys, design principles, personas, risk logs, governance materials) within the Experience Framework.
UX Leads should work collectively to ensure consistency and knowledge exchange across programmes and projects, developing:
o Insight hub.
o Design standards.
o Journey management.
UX Leads should support the UX maturity of the IT Transformation programme and team through expertise, advice, demonstration, acting as a trusted contributor to the team who can work at a strategic and hands on level.
Planning and Mobilisation
Ensure user-centred design activities are considered, planned and realised throughout project life cycle across programmes.
Ensure appropriate resource requirement is provided via vendor.
Risk, issue & change control:
o Ensure UX risks are tracked with clear ownership, and appropriate escalation.
o Ensure UX risks are appropriately evidenced and impact quantified.
Stakeholder & communications management
o Build strong relationships across the business to deliver exceptional user experiences based on insight and collaboration.
o Oversee the development and execution of user research outputs to support prioritisation, reporting and change management.
o Present evidence-based ideas and outcomes confidently to teams and stakeholders.
o Provide timely updates to project boards, sponsors, and senior leadership.
Governance and reporting
o Produce status reports, and governance packs as required.
o Provide required inputs to programme level reporting and PMO processes.