2nd Line Engineer
Beaconsfield - Onsite in surrounding areas, Amersham, Maidenhead, High Wycombe
Up to £35k DOE
An expanding managed IT services provider is seeking an experienced Senior IT Engineer who is motivated and passionate about technology. This role is ideal for someone with a natural flair for IT, a strong willingness to learn, and a dedication to delivering exceptional customer service while supporting schools across Buckinghamshire and Berkshire.
Key Responsibilities:
* Handle 2nd some 3rd line issues, respond to ICT emergencies, and manage escalations.
* Resolve technical problems affecting school operations by delivering effective solutions.
* Provide internal network support and maintain school IT infrastructure.
* Lead installations or upgrades of servers, networks, and associated hardware/software.
* Mentor and support 1st/2nd line technicians as required.
* Deliver staff training and enforce ICT policies within schools.
* Install, repair, and configure a wide range of devices (desktop computers, iPads, printers, telephones, projectors, AV equipment, etc.).
Key Requirements:
* 2-3 years' experience in a Senior ICT Technician or 2nd/3rd line support role ( education sector experience desirable but not essential).
* Strong knowledge of Windows Server, Active Directory, and Microsoft operating systems.
* Familiarity with virtualisation technologies, particularly Hyper-V.
* Experience with cloud technologies such as Office 365 and Azure.
* Proven ability to lead installations of servers and networks.
* Excellent troubleshooting and decision-making skills during IT emergencies.
* Outstanding customer service and communication abilities (both verbal and written).
* Flexible, adaptable, and able to work independently while managing your own time effectively.
Please apply for immediate consideration, interviews taking place next week.