Summary:
Our Parts Counter Representatives assist both internal and external customers with solutions for their trucking needs. This role is suitable for motivated and career-minded individuals, offering opportunities from entry-level to experienced, with the potential to increase earnings through knowledge and responsibility.
Duties and Responsibilities:
1. Deliver exceptional customer service for our retail parts business.
2. Greet customers and assist in parts selection.
3. Answer questions, provide price quotes, inform of companion part requirements and specials both in-person and over the phone.
4. Keep customers informed on the status of special order and back-order parts. Receive, locate, bill, and fulfill orders. Handle customer returns.
5. Provide excellent customer service to our Service department.
6. Assist mechanics with acquiring parts. Locate and secure parts from various vendors for shop jobs.
7. Help control and maintain inventory.
8. Perform all other duties as assigned.
Minimum Qualifications:
* Customer support driven
* Eager to learn a new career with growth opportunities
What Truck Country / Stoops Freightliner-Western Star Offers:
* Competitive salary
* Comprehensive benefits package
* 401K plan with company match
* Bonus opportunities
Truck Country / Stoops Freightliner-Western Star is among the largest Freightliner and Western Star dealership groups in the U.S., serving Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, we have offered new and used medium and heavy-duty trucks, expert service, extensive parts inventory, and convenient financing options.
Part of McCoy Group, Inc., founded in 1958 by Robert McCoy in Shullsburg, WI, the company remains family-owned and operated by the McCoy family.
Affirmative Action/Equal Opportunity Employer - Women, minorities, and individuals with disabilities are encouraged to apply.
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