ECommerce and Returns Administrator Required
Thrapston, Northamptonshire
£12.21 per hour
Immediate Start & Temp to Perm
ctrg: Mansfield Hub are working in partnership with a leading online retailer to recruit for an experienced eCommerce and Returns Administrator to join their Sales Administration team, based from their DC in Thrapston, Northants.
Reporting to the DC Duty Manager, this role is part of a three-person administrative team supporting the UK Distribution Centre.
Purpose of the Role
To manage ecommerce order workflows, returns administration, and KPI data reporting with precision and consistency. This role anchors the digital order lifecycle and supports both Sales Administration and Shipping Office functions. Any issue, exception, or request that falls outside defined rules or limits must be escalated to the DC Management Team immediately.
Key Responsibilities
Ecommerce Order Management
Returns Administration
Quality Assurance & KPI Reporting
Main Office & Reception Support
Cross-Functional Collaboration
This role is an admin position however is based within the warehouse and a willingness to support across all departments including the warehouse is expected where the need arises.
We are seeking candidates who have previous warehouse administration experience, ideally gained from within an eCommerce business. Previous experience of using Amazon Vendor Central portal would be advantageous, however full training can be given. Candidates will ideally have strong proficiency in the use of Microsoft Office 365 applications and Warehouse Management Systems (WMS).
Candidates should have strong communication skills, both written and verbal, an excellent customer service manner and be reliable, well organised and detail-orientated.
Rate of Pay
£12.21 per hour, paid weekly in arrears. Pay has the potential to be increased based on performance and long term suitability in the role.
We are a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.
Hours of Work
This is a full time role, working Monday to Friday from the sites location in Thrapston.
HOW TO APPLY
To apply for this role, please click 'apply now' to submit your CV and a member of our team will review this and be in contact to discuss next steps. Alternatively, please call 01623 628843 to speak with a member of the team.
ctrg limited is acting as an employment business in relation to this vacancy.
We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
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