Job summary
This post is only open to current employees of TEWV. Any applications received from non-TEWV employees will not be considered.
The role will require you to interact compassionately with patients and carers at all times.
The role also requires you to show commitment to and participate in quality improvement activities.
You will need to promote at all times a positive image of people with mental health conditions.
The post holder is part of a team providing a comprehensive and efficient reception service for all patients, visitors and staff to the services.
You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do.
You will be working in a multi-professional team and will need to be able to think independently and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.
Main duties of the job
We require a friendly, positive thinking, organised and motivated individual to work as a Receptionist within the Trusts Hotel Services Team.
Candidates must be able to follow and work within defined procedures and have the ability to communicate face to face and by telephone ina helpful manner. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing organisational and time management skills including ability to prioritise effectively are a must.
You will need to be passionate and enthusiastic about putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.
The post holder will be based at Flatts Lane Centre, Middlesbrough and will be required to work shifts between the hours of 08:00am and 6:00pm.
You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.
Experience of working or volunteering in a mental health and learning disabilities environment is desirable.
Candidates must possess the following:
ITQ Level 2 or equivalent qualificationNVQ Level 2 in Customer Service (or to be completed within agreed timescale)Key skills in literacy and numeracy Level 2 / GCSE in Maths and English grade C or above
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Details
Date posted
17 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year pro rata, per annum
Contract
Permanent
Working pattern
Part-time
Reference number
346-EF-048-25-A
Job locations
Flatts Lane Centre
Normanby
Middlesbrough
TS6 0SZ
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
The Successful Candidates will complete a 5-day induction programme, location will be agreed prior to start date.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Person Specification
.
Essential
1. NVQ Level 2 in Customer Service (or to be completed in agreed timescale)
2. Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
3. ITQ Level 2 or equivalent qualification
Desirable
4. Diploma/NVQ Level 2 Business Administration
Experience
Essential
5. Experience of working in an administrative role
Desirable
6. Experience working in mental health setting
Skills & Knowledge
Essential
7. Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
8. Understanding of confidentiality and the associated legal and policy requirements
9. Must be able to follow and work within defined procedures
10. Demonstrate good customer service skills when dealing with potentially distressing situations
11. Ability to communicate face to face and by telephone in a helpful manner
12. Demonstrate good organisational skills and time management skills including ability to prioritise effectively
Personal attributes
Essential
13. Able to work in accordance with the Staff Compact and Trust Values
14. Able to work flexibly and co-operatively as part of a team
15. Able to remain calm and productive under pressure
16. Committed to continual quality and service improvement
17. Self-aware and committed to personal development
18. Ability to cope with routine tasks with attention to detail
19. Ability to work using own initiative and without supervision
20. Committed to promoting a positive image of people with mental health conditions and learning disabilities