INTERNAL ONLY: Operational Support Team Co-Ordinator
Job description
This position is advertised internally for Powys County Council employees only
About the role:
This role provides essential support to Operational Team Managers, enabling them to focus on statutory duties and service improvement. The post holder will lead recruitment processes, manage staffing data, coordinate meetings, and support onboarding and lone working arrangements. With a strong emphasis on collaboration and accuracy, the role ensures smooth operational delivery across Adult Services, contributing to a well-supported and effective workforce.
About you:
• Strong organisational and administrative skills – to manage recruitment
processes, onboarding, meeting coordination, and system updates efficiently.
• Attention to detail and accuracy – essential for maintaining staffing structures, updating HR systems, and handling confidential correspondence.
• Excellent communication and liaison abilities – to work effectively with HR,
Finance, Employment Services, and internal teams like Operational Team
Managers and Supervisors.
• Proactive problem-solving mindset – to take initiative in resolving queries,
supporting lone working arrangements, and ensuring smooth transitions for new staff.
• Commitment to continuous improvement – aligned with the post’s purpose of supporting statutory and improvement work within Adult Services.
• Passion for supporting people and services – especially in a public service
context, where the role contributes to the wellbeing and effectiveness of adult
social care teams.
What you will do:
• Lead and manage recruitment processes for both permanent and agency staff, including coordination with HR, Finance, and Employment Services.
• Support onboarding by completing new starter actions and ensuring equipment is ordered and available.
• Maintain and update staffing structures and personnel records on the council’s people management system.
• Coordinate meetings and minute complex staff-related discussions, working
closely with Operational Team Managers and Adult Services Supervisors.
• Handle confidential correspondence and draft responses to enquiries and
complaints on behalf of Operational Team Managers.
• Ensure lone working arrangements are in place and up-to-date, including
registration and training on the Personal Safety Register.