Job description
Responsible for the care taking, cleaning, housekeeping, preparation and general safety of facilities and assist customers with enquiries in a friendly and effective manner. Undertake reception duties as required ensuring a comprehensive customer service at all times.
Responsibilities
* Ensure the highest possible standards of hygiene and cleanliness are maintained by carrying out routine caretaking and cleaning tasks as required.
* Carry out regular housekeeping duties including litter picking, tidying of stores, and basic low level maintenance as required.
* Prepare activity areas to include safe setting up and dismantling of equipment and ensuring that all equipment is stored safely and securely when not in use.
* Carry out routine inspection and monitoring checks of facilities and equipment, document and report faults and non-compliance as required.
* Assist customers with enquiries in a friendly and effective manner, proactively develop and maintain high standards of customer care.
* Working as part of a team to ensure the smooth operation of designated facilities.
* Follow the normal operating procedures of the facility and undertake staff training as required.
* Undertake reception duties as required ensuring all system booking and cash handling procedures are followed at all times.
* Undertake key holder responsibilities for designated facilities as and when required.
* Ensure full compliance with Health and Safety requirements and legislation in accordance with Council’s Policies and Procedures.
* Undertake any other duties appropriate to scale, which may be required from time to time.
* Comply with and actively promote the Council’s policies and procedures on all aspects of equality.
Skills and Qualifications
Essential Skills
* NVQ level 2 or equivalent qualification in a leisure and sports related subject
* One year’s demonstrable experience in each of the following General cleaning and housekeeping duties. Set up and dismantling equipment Dealing with the public Opening and closing a facility Cash handling
* Working Knowledge and application of Health and Safety including inspection and monitoring
* Consideration will be given to applicants who do not possess the required qualification but can demonstrate three years’ experience as stipulated in the essential experience.
Desirable Skills
* Experience using a computerised booking system
Further Information
Although based at Brandywell / Waterside Shared Village / Bishops Field, there will be a requirement to work and travel to other Leisure and Sports facilities as and when required to undertake duties, in line with the needs of the service.