Permanent position. Salary: £40,000 – £50,000 plus pension, PMI, ShareSave, 6.6 weeks holiday, and field‑based working.
A full driving licence is required; the role involves travel across the Scottish store estate.
Overview
You will be an Installations Partner, working in partnership with Regional and Unit Managers to support the delivery of B&Q’s installation service strategy. Your focus will be on coaching store leadership teams, driving performance, and ensuring excellent customer outcomes.
Key Accountabilities / Responsibilities
* Implement the B&Q installations plan with Regional and Unit Managers.
* Build strong relationships and partnerships within regional teams.
* Use data and insights to identify trends, respond to opportunities, and improve installation performance.
* Support stores in resolving customer issues and HLC complaints to protect B&Q finance, brand, and customers.
* Collaborate with the installations support team to resolve all installation warranty claims.
* Review and ensure correct processes are consistently in place across stores.
* Develop training content and deliver training and coaching to build confidence and knowledge in stores.
Installers
* Support stores with data‑driven insights for sourcing, recruitment, development, and engagement of quality installers.
* Build and nurture installer relationships, listening to feedback and developing improvement plans.
* Identify capacity opportunities and support recruitment, development, and engagement of installers.
* Work closely with regions to ensure installer capacity meets future demand and business targets.
Proposition
* Develop the technical knowledge and capabilities of the store and installations support team.
* Propose and support delivery of solutions to improve the installation proposition in partnership with regional managers.
Key Business Relationships
* Regional Managers
* Store Management Teams
* Store Showroom Teams
* Installers (external)
* Legal
* Quality & Aftercare Team
* Electrical Governing Bodies (external)
* Gas Safe Register (external)
* Installations service providers & dispute resolution organisations (external)
Required Skills & Experience
* In‑depth knowledge of the installation industry
* Awareness of dispute resolution processes
* Experience dealing with customer issues and complaints
* Problem‑solving ability
* Excellent communication skills
* Financial and business acumen
* Leadership and change management experience
* Coaching and developing colleagues (remote or in‑person)
* Excellent analytical skills
* Proficiency in Microsoft Office / Teams / SharePoint
* Organised and efficient
* Responsibility and ownership mindset
* High engagement and influencing skills
* Attention to detail
Benefits
* Competitive salary
* Award‑winning pension scheme
* Bonus and ShareSave options
* 6.6 weeks holiday
* Payroll giving opportunities
* Employee Assistance Programme
* Shopping discounts and colleague wellbeing benefits
* Commitment to diversity, inclusion and equal opportunities
We also recognise that wellness means different things to different people and we offer a range of benefits to help you remain at your best.
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