Night-Time Customer Service Assistant - Belfast
Hourly Rate: £13
Working Hours: 9pm – 6am, Monday - Sunday, 2 shifts per week. Flexibility required due to varying rota.
Vita Student offers stylish, luxurious apartments designed to suit students' lifestyles, providing privacy or shared living experiences. We aim to deliver a home-from-home experience, maintaining high standards across our premium site and facilities.
Responsibilities
* Provide exceptional, personalized service to residents, including greeting guests, answering questions, and offering local information.
* Maintain cleanliness and upkeep of communal areas during night shifts.
* Ensure respectful use of facilities by residents and guests.
* Handle issues or emergencies onsite as the primary contact.
* Conduct periodic building surveys and report findings.
* Replenish refreshments and manage parcel storage for residents.
* Manage waste areas following health and safety standards.
Candidate Profile
* Experience in customer service, with a proactive approach to cleanliness and safety.
* Technologically savvy, capable of supporting various systems and software.
* Strong communication skills, with multilingual abilities a plus.
* Organized, calm under pressure, adaptable, positive, and resilient.
* Able to stand for extended periods and perform repetitive tasks.
* Flexible availability to ensure 24/7 resident support, including holidays and special occasions.
Benefits
* Paid holidays, including your birthday.
* Access to Perkbox lifestyle perks.
* Royal London pension scheme with employer contributions.
* Annual parties, recognition programs, and career development opportunities.
* Confidential employee assistance services.
Note: All employment offers are subject to DBS checks. We cannot sponsor visas at this time.
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