• To act as the first point of contact for all students, answering phone calls/ emails.
• Manage the student welfare mailbox and ensure all the queries have been
appropriately addressed.
• To conduct one-to-one support sessions with the students.
• To offer one-to-one or small group support for assignment submission and
resubmission where required.
• To offer a flexible approach when supporting the students, which includes evening,
weekend and odd hours support sessions.
• To deliver individual and group assignment tutorial sessions.
• To monitor students' attendance and take appropriate action where learners are
demonstrating low attendance rates.
• To manage with risky students failing to submit their assignments accordingly.
• To manage with risky students failing to attend their learning sessions.
• To monitor risky students and regularly report on their progression and
improvement.
• To ensure students submit the assignments on time and meet the assignment
assessment requirements.
• To work with the academic teams to understand the assignment assessment
requirements.
• To work with the internal verification team to understand assignment resubmission
requirements.
• To offer support and teaching sessions for students who may have missed teaching
and learning session, encourage them to watch recorded sessions.
• To understand and assist in devising and improving the welfare and student support
framework. Devising and delivering employability and extracurricular activities where
required.
• To support the academic team, printing materials as requested, producing
documents, transcripts, etc., and proactively ensuring a smooth flow of information
between the academic team, students, and other stakeholders.
• Communicating all assessment dates to students and working closely with the
academic teams on the quality cycle of each awarding body, and ensuring feedback and grades are issued as per the academic calendar.