Supported Living Manager
37.5 hours per week - Monday - Friday - 9am - 5pm
Are you an experienced care professional with a passion for delivering high-quality, person-centred support? We are looking for an enthusiastic and proactive supported living Manager to oversee two unique services, ensuring outstanding outcomes for the people we support while leading and developing motivated teams.
This is an exciting opportunity as a supported living manager to manage both a newly established support package and an established supported living service, requiring a flexible and adaptable leader who can confidently oversee services of different sizes and support needs.
As a Supported Living Manager, you will be responsible for the overall management and operation of two of our supported living services. You will ensure that high-quality care is provided to our residents in a person-centered and holistic manner. Your role will involve:
• Leading, managing, and developing a team of support staff.
• Ensuring compliance with all relevant regulations, standards, and best practices.
• Overseeing care plans and risk assessments to meet the individual needs of each resident.
• Building strong relationships with residents, their families, and other stakeholders.
• Managing budgets and resources efficiently.
• Promoting a positive and inclusive environment that respects diversity and individual choice.
Supported Living Manager Key Responsibilities
Leadership & Management:
• Provide strong leadership to your team, ensuring staff are well-supported and motivated.
• Conduct regular supervisions, appraisals, and training sessions.
Quality Assurance:
• Maintain high standards of care, ensuring services comply with CQC regulations and other relevant frameworks.
Person-Centered Care:
• Develop and implement personalized care plans that reflect the individual needs, preferences, and goals of each resident.
Communication:
• Foster effective communication within the team, with residents, families, and external professionals.
Safeguarding:
• Ensure the safety and wellbeing of all residents, implementing safeguarding policies and procedures effectively.
Financial Management:
• Oversee the financial aspects of the service, including budgeting, invoicing, and resource allocation.
Supported Living Manager Qualifications & Experience
Essential supported living manager qualities:
• A minimum of 1 years experience in a similar role within social care.
• A relevant qualification in Health & Social Care. Strong leadership and management skills.
• Excellent understanding of autism, mental health issues, and learning disabilities.
• Proven ability to manage budgets and resources effectively.
• Strong communication and interpersonal skills.
• Commitment to promoting equality, diversity, and inclusion.
Desirable supported living manager qualities:
• Previous experience in a supported living environment.
• Knowledge of CIW standards and regulations.
• Experience in staff training and development.
Our Interview Process Transparency & Support
We believe in creating an accessible and fair recruitment process. That's why, as part of your interview preparation, we will provide the interview questions in advance. We want you to feel confident and ready to showcase your skills and passion.
We really care about our staff and offer a wide range of benefits to each Supported Living Manager:
• 28 days annual leave (20 days leave + 8 days bank holidays), rising up to 38 days depending on length of service.
• Paid Enhanced DBS Pension scheme contributions.
• We can support you to develop in your chosen career field and gain professional qualifications through our apprenticeship offer
• Life assurance equal to three times your salary.
• Bereavement helpline.
• Employee Assistance Programme supplied by HealthAssured
• Walsingham Rewards Scheme with extensive discounts on everyday items.
• Exceptional training and continuing professional development opportunities.
• Long service awards.
• Recommend a friend bonus of £250.
• Access to Blue Light Card savings
This is a wonderfully varied role where you will build genuine relationships with the people you care for and your staff team.
Supported living manager
Cwrt Yr Ysgol (Neath)- A new support package providing dedicated support to one female individual with autism and anxiety who lives in her own home.
Success in this service relies on maintaining consistency, routine and structure, as changes can be a significant trigger for anxiety. The supported living manager will be responsible for ensuring support plans are implemented consistently, staff are well-trained and supported, and the individual's needs remain at the centre of all decision-making.
Swansea Road (Swansea) - A service supporting four female individuals with a range of needs, including learning disabilities, physical disabilities, dysphagia, epilepsy and multiple sclerosis.
This service requires a supported living manager with strong leadership to ensure high-quality care delivery, effective risk management and a positive, structured environment. The successful candidate will also need to confidently manage challenging or conflicting situations while maintaining a calm and solutions-focused approach.
Key Responsibilities of a supported living manager
Lead, motivate and develop teams across both services.
Ensure the delivery of safe, effective and person-centred support.
Maintain high standards of quality, compliance and safeguarding.
Promote consistency, structure and routine to achieve positive outcomes for the people supported.
Build and maintain strong professional relationships with families, healthcare professionals and external stakeholders.
Manage staffing, recruitment, rotas, supervisions and performance management.
Drive continuous improvement and service development.
Ensure support plans, risk assessments and care records are accurate and up to date.
Support teams to confidently manage complex needs and challenging situations.
What We're Looking For as a supported living manager
Desirable previous management or supervisory experience within health and social care.
Strong leadership, organisational and communication skills.
Experience supporting people with learning disabilities, autism and complex health needs.
Ability to manage multiple priorities across both a small and larger service.
Confidence in building positive and professional relationships with families and external professionals.
A proactive, solution-focused approach with excellent problem-solving skills.
A commitment to delivering exceptional person-centred care.
Why Join Us as a supported living manager?
This role of supported living manager offers the opportunity to make a significant impact across two services, supporting individuals to live fulfilling lives while leading teams that are dedicated to providing outstanding care. If you are an ambitious and compassionate leader who thrives in a varied and rewarding environment, we would love to hear from you.
Work with Walsingham as a supported living manager and make a real difference to people's lives
Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism, brain injuries and other complex needs. We're different because we pride ourselves on putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.
At Walsingham Support, our staff teams are the linchpin of our organisation and they are passionate about our ambition. We work in an equal and diverse society in which people with disabilities are citizens in their own right. We support them so that they can reach their own potential. By working with Walsingham Support, you'll be supporting disabled people live their lives to the full.
Our Vision:
• Walsingham Support will grow to become a leader in the social care sector to meet the evolving needs of people we support and the higher expectations they have around how they live.
• We will reinforce the voices of all those with learning disabilities, autistic people and other complex needs to challenge the status quo, disrupt perceived limitations and influence sector wide change.
Our Mission:
• We see the person not the limitations. We work alongside adults with complex needs to fulfil their life aspirations. We employ and develop exceptional people. We are agile, continuously learning as we respond to evolving needs.
Our Values:
• People Focused: Whether it is staff or the people we support, we strive for people to live their best lives.
• One Team: Achieving meaningful outcomes by coming together to create a friendly, proactive and inclusive culture.
• Say it as it is: Every voice is heard and respected, we encourage open and transparent communication.
• Ambitious: Determined to be the best in everything we do.
When we hire new people, we look for team players who take pride in what they do and adopt a can-do attitude. Each and every member of the team plays a vital role in making a huge difference to individual lives by helping them to reach their full potential. In return, well help you to exceed your career ambitions, aims and aspirations.
Read what our staff team say about working for Walsingham Support
We collected some comments from our team members from our 3 month and 6 month pulse surveys.
Here is what they said:
• \"...I feel motivated, valued and committed to providing high-quality care...\"
• \"...every voice is valued and my manager is always accessible when I need to speak up or contribute...\"
• \"...I feel supported when it comes to developing professionally...\"
• \"...the onboarding played a pivotal role in helping me understand and appreciate my role...\"
• \"...I feel supported in my development as a Supported living manager...\"
• \"...I feel very confident because I've had the right training and work with a team that's always ready to help...\"
• \"...the onboarding played a pivotal role in helping me understand and appreciate my role...\"
• \"...The supported living manager trusts me, believes in my work and supports my professional development...\"
• \"...I feel more confident and motivated to learn, grow and contribute to the quality of the organisation...\"
Come and work at Walsingham Support as a supported living manager - we value our teams!