Responsibilities
* Take over client communications once a sale is confirmed, being introduced via email as the dedicated contact for their order.
* Provide proactive, professional client communication, sharing regular progress updates, responding promptly to questions or concerns, and managing expectations transparently in the event of delays or changes.
* Coordinate internally with production, logistics, and sales teams to track progress, address potential issues, and ensure smooth execution from production to delivery at the client’s project site.
* Ensure all logistics and timelines are clearly defined, confirmed, and executed on schedule, from production through to delivery.
* Input new orders into Monday.com (and related project management tools such as Trello), ensuring details are accurate and tasks/deadlines are tracked effectively.
* Translate client orders into detailed production forms for the workshop team, and collaborate closely with the Product Manager to support procurement and scheduling.
* Maintain precise documentation—accurate records of communications, order details, SOP compliance, and brand material tracking.
* Confirm successful delivery of products and transition the client relationship back to the sales team to complete the process.
* Conduct small project evaluations to identify learnings and opportunities for process improvement.
* Share images, progress updates, and reports to build client confidence and excitement in their bespoke pieces.
* Carry out general administrative tasks on an ad hoc basis to support the wider team.
Requirements
* Exceptional communication skills, both written and verbal, with a friendly and professional tone.
* Strong organizational skills and attention to detail.
* Not required but ideally proficiency in Monday.com or similar project management platforms.
* Ability to manage multiple orders and clients simultaneously.
* Problem-solving mindset with a proactive approach to addressing client needs.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Marketing, Public Relations, and Writing/Editing
* Furniture and Home Furnishings Manufacturing
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