Description JOB DESCRIPTION JOB TITLE: National Account Manager OVERALL PURPOSE OF THE JOB: To ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring the contractual expectations of BGIS - BSM are achieved. Ensure the availability of all critical systems to minimise the risk to the client’s business To ensure all maintenance work is carried out in accordance with client and company policies and procedures and within health and safety legislative requirements. To provide National support for various BSM contract across the UK. National travel expectations – Due to the national scope of the role, you will be required to provide support across multiple locations as needed. The role will support the expansion and growth of sales, including cross-selling, project work, and professional services, to drive the development of various portfolios on a national level. Take ownership of commercial and financial performance, including budgeting, forecasting, cost control, and profitability across national accounts. Lead national engagement with Regional AGMs and Contract Managers within BGIS - BSM to ensure alignment, collaboration, and consistent service delivery across all site. KEY TASKS / RESPONSIBILITIES: As the National Account Manager, you will take full ownership of the commercial and financial performance of your accounts. This includes responsibility for budget management, forecasting, cost control, and profitability across your portfolio. You will be expected to lead financial reviews, identify opportunities to drive revenue growth and cost efficiency, and ensure alignment with business targets. A strong commercial acumen is essential, as you will play a key role in developing pricing strategies, negotiating contract terms, and contributing to the overall financial success of the account on a national scale supported by the commercial team. Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities. Dealing with day-to-day enquiries from BGIS-BSM team, sub-contractors, and clients. Ensure contractual P&L levels are obtained and superseded and an in-depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with their line manager/ Director. Ensuring sub-contractor documentation is kept up to date and compliant. Ensure contractually agreed KPI’s/SLA’s are met. Ensure monthly reports are produced on time detailing contractual performance, identifying variations to budgets and measures to deploy to bridge any gap. Attend strategic contractual/operational meetings with the client on a regular basis, or as required. Liaise with suppliers and sub-contractors to obtain prices and delivery. Ensure all equipment is maintained to the highest standard. Working closely with the Account Leads on Team P&C issues and disciplinary process. Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPI’s and SLA’s as necessary. Ensure necessary Health and Safety compliance is achieved across the contracts in line with BGIS & client policy documents, and that all statutory and company reporting procedures are met. Producing financial and statistical reports for contract portfolio. Ensure subcontractors perform to the highest levels and that performance reviews are regularly undertaken including regular meetings with sub-contractor managers. Ensuring extra works are identified, quoted and executed in a timely manner and that required account P&L levels are met. Ensure company processes and systems are deployed and used correctly on site. Ensure engineering teams are effectively managed and be responsible for performance management, Recruitment, development and appraisals, succession plans and team welfare. Provide leadership and guidance, advice, coaching and direct support to contract managers and engineering teams to deliver the highest standard of service, including use of best practice, selection, training, assessment and recognition/reward. Have the ability to present contractual and financial information to the client and BGIS & BSM Management via a boardroom presentation format. Ensure BGIS - BSM staffing levels for all contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered; employees are fully competent to undertake their roles and are able to reach their full future potential. Assisting with inductions of new site staff. Promote and support the core values of BGIS. Develop a strong Succession Plan. Provide cover for contract managers and manage their holiday requirements. Where applicable, any dedicated contract management (now or future) to have direct line reporting duties Keep the Service Director briefed and updated on all issues. Be available as point of escalation to client team 24/7. Ensuring continuity of updates and management of incidents. Provide technical advice / support to BGIS-BSM team on a national front. ESSENTIAL SKILLS: High levels of customer focus. Strong management and leadership skills. Ability to communicate at all levels. Knowledge and promotion of safety procedures and policies at all times. Show diligence in safe working both for themselves and occupants of the premises. Strong knowledge and understanding of facilities management, with experience supporting operations on a national level. Person Specification Education: HNC/BTEC/Degree level education is preferred, with good written and spoken English and good mathematical skills. Experience: (Essential) Working to Planned Preventative Maintenance Regimes. Knowledge of BMS systems. HVAC systems. Experience of contract management. (Desirable) Knowledge of COSHH, Risk Assessments Aptitudes: Strong leader and manager High level of customer service Good verbal communication skills at all levels, Good written English skills, Self motivated. Reliable and dedicated Character: Committed to the delivery of excellent customer service. Able to manage engineers and resolve issues with minimum conflict. Able to work under pressure. Able to make sound decisions when needed. Physically fit. A team player. Circumstances: Must be able to be flexible and work late at short notice in the event of emergencies. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!