We are hiring!
We are looking for an enthusiastic and proactive colleague to join our team of 9 receptionists covering our Ashcroft Road (IP1 6AA) and Barn (IP8 3EY) surgeries. The candidate will work at both surgeries and perform a varied array of tasks aimed at ensuring our clients are taken care of and the practice runs smoothly daily.
This position is for a casual contracted receptionist who will be available to cover holiday and sickness leave for our permanent staff. The hours vary from month to month. A holiday pay top-up will be applied to an hourly rate of £12.21.
Want to know about the role?
The role of a veterinary receptionist is varied; no two days are the same. You will be the first point of contact for clients arriving at the practice or phoning to book appointments or request medication. A good working knowledge of veterinary practice would be useful but not essential, and being at ease with computer work is a must.
Main responsibilities include but are not limited to:
1. Liaising with clients and clinical staff to provide high-level customer care.
2. Meeting and greeting clients and pets.
3. Booking appointments and managing diaries.
4. Managing telephone and email enquiries.
5. Taking payments for services and products.
6. Managing cash and end-of-day banking.
7. Maintaining a clean and safe space for clients and their pets.
About us
The Barn Veterinary Practice is a long-established practice, with many team members having worked for us for 10+ years, some over 20 years! We are a small, cohesive team.
Benefits include:
* 6.6 weeks of annual leave (FTE)
* Additional leave for your birthday, added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
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