Starting Salary - £40,000
Monday to Friday with some evenings and weekends depending on workloads
Overview
We’re looking for a proactive Field Operations Manager to provide visible leadership and operational oversight across our Fire, Water, and Strip-Out teams. This is a field/office-based role (2–3 days per week in the field) that combines hands-on technical support with project management, compliance auditing, and people development.
You’ll ensure every claim is treated like a project, safe, efficient, compliant, and right the first time. From auditing live jobs and enforcing health & safety, to mentoring Supervisors and driving surge planning, you’ll be a key leader in shaping consistent, high-quality operations.
This is a highly visible role where leadership, accountability, and professionalism are vital. You’ll protect insurer trust, support policyholders, and uphold DisasterCare East Midland's values.
Responsibilities
* Technical & Field Leadership – providing on-site leadership, audits, and live decision-making.
* Operational Management – planning resources, managing surge/on-call cover, and holding Supervisors accountable.
* Training & Development – mentoring Supervisors and delivering training/coaching to Technicians.
* Continuous Improvement – identifying workflow improvements and driving innovation across teams
* Health, Safety & Compliance – ensuring compliance with RAMS, COSHH, PPE, and promoting a proactive safety culture.
* Customer & Insurer Relations – supporting Supervisors with escalations and attending key claims with insurers rota.
Qualifications
* Full UK Driving Licence (essential).
* DBS Check (essential).
* NEBOSH General Certificate or IOSH Managing Safely (essential).
* Leadership or supervisory training (desirable).
Benefits You’ll Receive
* 28 Days Annual Leave (including Bank Holidays)
* Free Onsite Gym
* Employee Assistance Programme (EAP) – 24/7 confidential support
* Retirement Pension Plan
* Annual Pay Review
* Bright Exchange Discounts – savings at hundreds of UK shops, restaurants, gyms, and cinemas
* Free Eye Tests
* Access to E-Learning and Skills Development
* Ongoing Professional Training Opportunities (Clear Plan)
* Regular Team Events and Social Activities
If you need any adjustment or support when applying for this position, please email HR@disastercare.co.uk