Job Details
* Pay: £23,133‑£28,000 plus benefits
* Reports to: Regional Team Manager
* Directorate: Marketing, Fundraising & Engagement
* Contract: Permanent
* Hours: Full time 35 hours per week
* Location: Home‑based; candidate must be based in South Wales, Cornwall, Devon, Somerset, Wiltshire, Hampshire, Buckinghamshire, Bedfordshire, Hertfordshire, Norfolk, Cambridgeshire, Essex and south of these counties.
* Closing date: 12 April 2026 23:55
* Visa sponsorship: Not available. Must be eligible to work in the UK.
* Recruitment process: Competency based interview
* Interview date: Tuesday 21 April
Who we are
At Cancer Research UK, we exist to beat cancer. We’re looking for an inspiring Relationship Executive to work within the regional team to manage individual, group and corporate supporter relationships.
What you’ll do
* Manage initial and ongoing contact for low, mid value and light touch relationships including individuals, fundraising groups, legators, corporate organisations and new legacy enquirers follow up and acquisition.
* Provide excellent customer service to support fundraisers via phone, mail and e‑mail, enhancing their fundraising experience and driving increased income and lifetime value.
* Contact supporters at various stages of their fundraising journey to provide reward, recognition and materials to increase long‑term loyalty and propensity to leave a gift in their Will.
* Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re‑engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team.
* Identify high‑value supporters or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long‑term relationships, including legacy journeys.
* Achieve agreed income target and support regional budgets by reporting on and setting monthly targets.
* Work with the wider divisional team and drive supporter recruitment and re‑engagement.
* Ensure supporter records are entered and maintained on systems and associated pipelines; remain compliant with Fundraising Regulator and Charity Commission regulations, CRUK policies and procedures, and operating in line with Institute of Fundraising best practice.
What we’re looking for
* Experience of providing excellent customer service.
* Strong communication skills, both verbal and written, with the ability to influence others using clear, candid communication – predominantly over the phone.
* Good listening skills to build effective and valuable relationships with supporters.
* Excellent organisation and time‑management skills.
* Ability and confidence to solve straightforward problems with direction, guidance and support from colleagues.
* Build internal networks for collaboration and knowledge sharing across the region and department, with experience of working with colleagues to find new or better ways to do things and to make changes appropriately.
* Excellent attention to detail and experience of entering and managing data in a database system.
* Understanding of the fundraising or charity/voluntary sector.
* Willingness to work flexibly with the ability to travel for internal meetings across the division as necessary. Home office space with secure storage required.
Our values
* Bold: Act with ambition, courage and determination.
* Credible: Act with rigour and professionalism.
* Human: Act to have a positive impact on people.
* Together: Act inclusively and collaboratively.
What you’ll gain
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high‑quality tools. Our policies and processes enable you to improve your work‑life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
How to apply
* We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.
* CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
* For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.
For more updates on our work and careers, follow us on LinkedIn, Facebook, Instagram, X and YouTube.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
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